Terms And Conditions

Satisfaction Guarantee

Our 100% satisfaction guarantee only applies to the products and aspects of our service that we (or our fulfillment partners) have direct control over. The guarantee is not applicable to issues that are outside our control such as incorrect or incomplete addresses provided by the customer or refused deliveries (for example, a refused delivery to certain government institutions).

A summary of our resolution policy is shown below:

In the event of damaged products being received, we will either refund you in full or redeliver a replacement for the damaged product(s). Please note that it may be necessary to return the original product in order to receive the refund.

If we are unable to fulfill your order, we will refund you in full.

If we send the wrong product, we will resend the correct product. Please note that it may be necessary to return the original product received.

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